Privacy Policy
Innovative Direct Marketing LLC and any related or affiliate entities respect and protect the privacy of the individuals that use the Innovative Direct Marketing LLC website and services. Individually identifiable information about you is not willfully disclosed to any third party without first receiving your permission, as explained in this privacy policy.
USER DATA DELETION REQUEST POLICY
Last Updated: July 1, 2023
"User", "User Account", "Customer", "Customer Account", "App User", "App User Account" and "App Account" data are one in the same and therefore will be referred to as "Your Account" or "Personal Data" from this point forward.
Santo Coyote - Pleasant Ridge may or may not have an online ordering App available from the Apple App Store or Google Play Store. If an App is available it is named here: Santo Coyote Ordering (or you will see a blank space, meaning there is no App for this account)
HOW TO MAKE CHANGES TO YOUR ACCOUNT AND PERSONAL DATA
If you maintain an account and would at any time like to review, change or delete the information in your account, you can do so directly by logging into your account and updating your settings. If you are unable to update or obtain information directly through your account, we will review, change or delete your personal data upon your request, if you send us a request with a description of the basis for your request; however, we may first restrict processing of your data as permitted under applicable law in order to assess your request prior to any deletion of data. With your request, please include the email you used to place an order, your full name and your order number, if available. Please direct all requests related to your information to Jcastrodale@innovativedirectmarketing.com.
Upon your request to terminate your account, we will delete your account and information from our active databases. However, some information may be retained in our files to prevent fraud, troubleshoot problems, assist with any investigations, enforce our Terms of Use and/or comply with legal requirements.
TYPES OF INFORMATION WE COLLECT & HOW WE COLLECT IT
We, along with any third-party companies or individuals with whom we work, may collect information directly and voluntarily from you when you use the Service or contact us directly. We may collect personal information and non-personal Information, depending on how you use the Service and what information you provide to us.
Personal Information. Personal Information is generally any information that can be used to identify you individually, either by itself or in conjunction with other information.
Personal Information we collect may include, without limitation:
• Contact Information, such as your name, phone number, email address, postal address and phone number;
• Account credentials, such as username, password, and similar security information used for authentication and account access;
• Payment data, financial information and billing preferences if you make purchases through the Service (whether as a Restaurant or Restaurant Customer), such as credit card number, security code, and expiration date;
o Payment data may be stored by our payment processors or systems providers, which include but are not limited to, Braintree Payments, Stripe, Authorize.Net, PayPal, Quantum, Square, WorldPay / Vantiv / Mercury Payments, and Spreedly, and you should review each of their privacy policies and contact each payment processor directly to respond to your questions.
o If you are a Restaurant Customer, payment data may also be stored and used by Restaurants to which you have submitted an order for processing through the Services. You should review the Restaurant’s privacy policy and contact each Restaurant directly to respond to your questions regarding their storage and use of your payment data.
• Online identifiers, such as your Internet Protocol (“IP address”), or other device information, when that information is linked to other personal Information or non-personal Information that allows that individual to be identified;
• Demographic or location information, when that information is linked to other personal information or non-personal Information that allows an individual to be identified.
How We Collect Personal Information. We collect personal information described above when you register to use the Service and create an account; place an order to be processed by us and/or a Restaurant who uses the Service to process their customer orders; provide it to us in connection with any transaction related to your use of the Service; email us or send a message through the electronic forms provided on the Site or App; enter a promotion sponsored by us; report a problem with our Service; or respond to polls or surveys distributed for research purposes.
OUR DATA RETENTION PRACTICES
In general, we will only retain personal information for as long as you are using the Service or as otherwise needed to provide you the Service or complete other purposes described in this Policy. We may also retain and use your Personal Information as necessary to satisfy any legal requirements, including enforcing our rights and agreements and resolving disputes. We will try to delete your information promptly consistent with these data retention practices. However, there might be some technical delay involved in deleting information from our servers, and backed-up versions might still exist after deletion. In addition, we do not delete any data that has been rendered completely anonymous or maintained in de-identified, aggregated form with data of other users (such as usage trend reports).
To determine the appropriate retention period for Personal Information, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.
Innovative Direct Marketing LLC and Cookies
Upon your first visit to the Innovative Direct Marketing LLC website, Innovative Direct Marketing LLC sends a "cookie" to your computer. A cookie is a piece of data that identifies you as a unique user. Innovative Direct Marketing LLC uses cookies to improve the quality of our service and to understand our user base more. Innovative Direct Marketing LLC does this by storing user preferences in cookies and by tracking user trends and patterns of how people search. Innovative Direct Marketing LLC will not disclose its cookies to third parties except as required by a valid legal process such as a search warrant, subpoena, statute, or court order.
Most browsers are initially set up to accept cookies. You can reset your browser to refuse all cookies or to indicate when a cookie is being sent. Be aware, however, that many parts of the Innovative Direct Marketing LLC may not function properly if you refuse cookies.
What Information Do We Collect?
Innovative Direct Marketing LLC does not collect any unique information about you (such as your name, email address, etc.) except when you specifically and knowingly provide such information. Innovative Direct Marketing LLC notes and saves information such as time of day, browser type, browser language, and IP address with each query. That information is used to verify our records and to provide more relevant services to users.
With Whom Does Innovative Direct Marketing LLC Share Information?
Innovative Direct Marketing LLC does share information about you to the restaurant(s) you register and/or order items from. Innovative Direct Marketing LLC may share information about you with advertisers, business partners, sponsors, and other third parties. However, we only divulge aggregate information about our users and will not share personally identifiable information with any third party without your express consent. For example, we may disclose how frequently the average Innovative Direct Marketing LLC user visits Innovative Direct Marketing LLC . Please be aware, however, that we will release specific personal information about you if required to do so in order to comply with any valid legal process such as a search warrant, subpoena, statute, or court order.
Your consent and changes to the Privacy Policy
By using the Innovative Direct Marketing LLC service and our restaurant(s) web site(s), you consent to the collection and use of your information as we have outlined in this policy and to our Terms of Service Policy. Innovative Direct Marketing LLC may decide to change this Privacy Policy from time to time. When we do, we will post those changes on this page so that you are always aware of the information we collect, how we use it, and under what circumstances we disclose it.
Who can I ask if I have additional questions?
Feel free to contact us any time and we'll answer any additional questions you may have. Our email address is Jcastrodale@innovativedirectmarketing.com.